I ship to the UK and aim to send orders within 5 business days. Once your order has been shipped, you will receive a shipping notification that includes a tracking number. Packaging is 100% recyclable and can include cornstarch packing peanuts that can be put in your compost pile or dissolved in water. As carefully as I pack every order, sometimes parcels have a bumpier journey than expected. If your order arrives damaged, please email me with photographs of the damage and I will arrange a replacement or refund as quickly as possible.
I'm not offering shipping outside of the UK at the moment.
Studio collection is usually available during weekdays between 11-4pm. Use the code STUDIOCOLLECT during checkout and I will get in touch shortly with available dates and timeslots.
Unused products purchased within the last 14 days are eligible for a refund. To start the process, please email. Please note that I do not refund the original or return shipping costs. Make sure to obtain proof of postage and package returns carefully, ideally in the original packaging, as I cannot refund orders that get lost or broken in transit. All sample, second, and sale purchases are final and cannot be refunded.
My pieces are made from high-fired stoneware and finished with food-safe glazes. Like all ceramics, they are inherently breakable and should be treated with care. With regular use, they will naturally show signs of wear over time, and chips or cracks may occur if subjected to knocks, impacts or sudden changes in temperature. Unglazed surfaces are more susceptible to staining, but any marks should gradually blend into the natural patina of your piece over time. Handwashing is advised. Dishwasher use is perfectly fine, but repeated cycles may contribute to increased wear over time. Please avoid exposing your ceramics to extreme changes in temperature, as this can cause thermal shock and may result in cracking. If you have any questions, please get in touch.
If you experience any issues within thirty (30) days of delivery, please contact me with clear photographs and a description of the issue. This will allow me to review the details and help resolve any concerns. Due to the many factors that can affect handmade ceramics once they are in use, issues reported more than thirty (30) days after delivery will be considered on a case-by-case basis. I may request additional information, photographs or the return of the item to help assess the issue. This policy does not affect your statutory rights.
All my pieces are handmade, therefore slight differences in size, shape and finish should be expected, along with plenty of character that makes each piece unique.
If you're interested in commissioning something for a project let's chat about the details. For retail enquiries, please get in touch some information about yourself and pieces that you are interested in. Please note that I do not currently sell on consignment or as a drop shipping supplier.