All orders will be sent within 2-3 working days. Packaging is as enviromentally friendly as possible — 100% recyclable paper bubble wrap, paper tape and cornstarch packing peanuts which can be put in your compost pile, or dissolved under the tap.
Due to COVID, I am not currently offering collection.
I currently only ship to the UK, but if there's something you just have to have, get in touch and I'll do my best to accomodate.
Refunds are accepted on products purchased within the last 15 days, in their original and unused condition. Please send me an email to start the process. Please be aware that I can’t refund the cost of the original OR return shipping. Once safely returned, they’ll be inspected and I’ll be in touch to confirm wether the return has been accepted. Don’t forget to get proof of postage as I cannot refund orders that get lost on the journey back to me. All sample, second and sale purchases are final.
As carefully as I pack all orders, sometimes their journey might be a bit bumpier than expected. If your order arrives damaged, please get in touch with a picture and I will arrange a refund or replacement as soon as possible.
San San ceramics are made from high-fired stoneware and finished with food safe glazes. Any decorative-only pieces will be marked clearly in the product description. If you’re not sure, please get in touch.
All my pieces are hand-thrown, therefore slight differences in size, shape and finish should be expected, along with plenty of character that makes each piece unique.
You can pop most pieces in the dishwasher (unless otherwise stated in the product description), but I recommend a hand wash to keep them in tip top shape. Please avoid extreme changes in temperature, as it could cause your ceramics to crack.
If you're interested in commissioning pieces for something specific, get in touch and let's have a chat.
For wholesale enquiries, please get in touch for current linesheets and details. Wholesale orders will depend on current commitments.
I currently do not sell on consignment or have the capacity to become a drop shipping supplier.